Making a Dif­fe­rence
Medstar Health Community Benefit Report 2008, March 3^rd, 2009

Shepherd’s Clinic, a health­care clinic for Baltimore residents without health insurance, had been open for about two whole days in the early summer of 1991 when a phone call came in from the wife of Dr.William H.M. Finney, who had recently retired as head of neu­ro­sur­gery at Union Memorial Hospital. “June Finney called and said Bill was driving her crazy at home,” recalls Jack Van­denHen­gel, one of the clinic’s founders. “She asked, ‘Do you have anything for him to do?’”

Well, yes, came the answer, and thus Dr. Finney became Shepherd’s Clinic’s first medical director. One of his first actions was to persuade other doctors at Union Memorial to volunteer. “And that,” says Mr. Van­denHen­gel, “is how it all started.”

“It” is Union Memorial’s longs­tan­ding part­nership with Shepherd’s Clinic. The con­nec­tion between the two actually started a couple of years earlier, when a physician’s assistant at the hospital, frus­tra­ted with the number of uninsured, non-emergency patients flooding the emergency room, approached Mr. Van­denHen­gel, then pastor of Baltimore’s Seventh Baptist Church, and asked if there was a way the church could help. That meeting kicked in motion plans for a primary care clinic, which even­tually opened in a basement rowhouse owned by the church. Shepherd’s Clinic has moved twice since, and today from its Kirk Avenue location a team of 250 volun­teers handles some 4,000 patient visits each year.

The clinic meets a vital need, providing primary health care to working adults and the unem­plo­yed who are uninsured. Patients with jobs are asked to pay an hour’s wage per visit; those without jobs pay $9. Union Memorial doctors, retired doctors, nurses and the­ra­pists are mainstays of the volunteer workforce, and the hospital’s third-year medical residents each spend from two to four weeks working at the clinic. Union Memorial also provides a paid medical director and a super­vi­sor. One thing that makes Shepherd’s Clinic stand out from other health­care clinics is that through its part­nership with Union Memorial, it can promise patients a continuum of care. Those whose care needs escalate beyond what the clinic can provide are referred to the hospital, which is about a mile away, and delivers roughly half a million dollars worth of free care every year. “That’s what makes Union Memorial such an inc­re­di­ble partner,” says Mr. VandenHengel.

For Union Memorial, the invest­ment of time and dollars is well worth it. The part­nership eases the strain on the hospital emergency room. It provides an ideal training ground for medical residents. And it sends a clear message of com­mit­ment to the neigh­borhood. “This is a community hospital,” says Robert Ferguson, M.D., chief of medicine at Union Memorial and a Shepherd’s Clinic board member. “We have a real interest in sup­por­ting our local community.”